FREQUENTLY ASKED QUESTIONS

My items haven’t arrived yet. What can I do?

Please allow at least 7 business days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service.

Can my parcel be delivered to an office address?

Yes, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

What if I am not home at the time of delivery?

As soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door. If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier. We will do as much as we possibly can to make sure you get your order.

Can I come and pick up my order from your office?

God’s Help Store offers delivery services and because of the goal of convenience, we do not encourage our customers to come to our office. However, if that is your preferred option, we are happy to give you a call when your product is ready to be picked up so that you can make your way to our office to pick it up.

Where is your shop?

God’s Help Store is an online store. For your convenience, simply place an order on our website and the product will come to you or check our office address nearest to you.

Can you ship to me outside Osun State?

God’s Help Store is happy to deliver products to its customers in Osun State and outside.

What if I cannot find my particular product on godshelpng.com?

If you cannot find what you are looking for make sure it isn’t listed under a different category. If this doesn’t help, you can contact Customer Service or email us at info@godshelpng.com If we do not currently carry this particular item, then please inform us as we are always looking to broaden our product selection, and keep our customers satisfied.

Do you offer installation services?

God’s Help Store is an online retailer of various products that may require installation but we do not offer installation or repair services at the moment.

Do you sell UK used or fairly used products?

Yes, we sell not only Brand NEW Products, we offer wide rang of UK, USED & SPARE PART products. All the products have been tested and confirmed OK before uploaded on our website. We assure you authenticity and originality.

How do I place an order on God’s Help Store?

To place an order, follow these steps:

  • Click on the product you want to order
  • On the description page, click ‘add to cart’
  • On the shopping cart page, click ‘proceed to checkout’
  • As a new customer, click ‘continue’ under new customer
  • On the next page, fill in your details under customer information,
  • Choose from the payment options available,
  • Confirm your order by clicking on the ‘checkout’ button

How do I sell on God’s Help Store?

To learn more about selling on God’s Help Store and register as a seller, please click Sell on God’s Help Store page.

Should I pay to a seller’s personal/individual account?

No. If a seller asks you to pay directly into his/her personal bank account before you receive your order, please contact trustandsafety@godshelpng.com to verify before paying. Please do not make payments to any bank account outside the Konga’s corporate accounts.

How do I pay for a godshelpng.com purchase?

For your convenience, We offer multiple payment methods. Whatever your choice, you can rest assured that we are working to keep your transaction safe. You can help by paying online at checkout so God’s Help Store can hold your payment temporarily and more easily refund you if things go wrong.

At checkout, you can select:

  • Pay Online At CheckoutEnjoy 100% Buyer Protection
    • ATM/Debit Card
    • Internet Banking
    • Bank Deposit (The list of Konga corporate accounts can be viewed here.)
  • Pay On Delivery
    • Cash Payment (Note that couriers may have limits on the maximum amount of cash they can collect.)
    • Point of Service (POS) with Visa/Mastercard

 

What is Buyer Protection?

God’s Help Store Buyer Protection program guarantees that you’ll receive your order as described and in good condition. If something goes wrong, Buyer Protection protects you 100%. Buyer protection is only available for orders that you pay for at checkout using your ATM/Debit card or internet banking.

Why do I see different prices for the same product?

God’s Help Store is a true online marketplace that supports Nigerian entrepreneurs and we have many different sellers competing for your business. Therefore, you may see the same product offered by different sellers at different prices. We believe that by supporting these ‘third-party’ sellers, we can offer you a wider product selection, more choice, increased convenience, and better pricing.

What can I do once I sign into my God’s Help Store account?

After you create your God’s Help Store account and sign in, we make it easy to control your shopping experience by visiting the following sections:

  • My Account: You can upload products (simple & auction), update your orders, shipping & billing details (phone/address), password and account details
  • My Orders: You can view past and existing orders and take actions including tracking an order, messaging the seller, and more.
  • My Downloads: You can view items you’ve downloaded.
  • Edit Address: You can fund your Konga wallet and request pay outs to your bank account.
  • Editi Account: If you’ve signed up, you can edit your accounts.
  • My Wishlist: You can view your wishlist products

HOW DO I SIGN UP AND BEGIN SHOPPING?

To create an account on God’s Help Store, click here.

I’ve created an account on God’s Help Store already, how do I sign in?

To sign into your God’s Help Store account, click here and enter your usernane and password.

What if I forget/lose the password to my God’s Help Store account?

If you’ve forget or lose your God’s Help Store password, click here and submit your email address. We’ll send you a link to change your password.

CALL THE CUSTOMER SUPPORT

+234 806 956 7130